In 1938, Ben and Gerome Stefanski started Third Federal with a promise to their customers and to their Slavic Village community to help people achieve the American dream of homeownership. More than 75 years and $11 billion in assets later, we are still committed to our simple mission of helping people achieve the dream of homeownership and financial stability, while creating value for our communities, our customers, our associates, and our stockholders.
Our business is based on a value system of love (concern for one another), trust, respect and a commitment to excellence, and fun. Using our values to achieve our mission of helping people become successful homeowners, we help them find the loan that makes sense for them. We educate consumers and offer home buying seminars to prepare them for homeownership beyond just being able to afford a down payment.
We service all our mortgages. If our customers have an issue or concern, they know where to find us. When they call our customer service center in Cleveland, or any of our branches, a real person answers the telephone. We give our customers the very best service and are responsive to their needs.
We hope you will experience the difference that our commitment makes and we thank you for taking the time to find out more.
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