Careers at Third Federal

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Careers at Third Federal

If you’re looking for a career that challenges you to do your best, enables you to be part of a dynamic team, and encourages you to grow, we want to hear from you!

Take a look at our open positions and get started with a new opportunity today.

Customer Service Representative/Loan Originator - Inbound Call Center (Cleveland, OH)


We are looking for high energy, experienced loan professionals who will work in a customer service setting originating loan applications over the telephone.  The successful candidate must possess strong interpersonal skills, be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting.  Excellent communication skills and PC proficiency required. Our loan administrators are not on commission so that they are able to focus on doing what’s right for the customer. The open positions are located at our Main Campus location in Cleveland, OH.


  • Two years of current/recent experience taking home equity/mortgage loan applications in a retail banking environment

  • Mortgage loan experience is a plus

  • Experience following loan applications from origination through closing is a plus

  • Excellent verbal and written communication skills including professional grammar and demeanor as well as positive, proactive and friendly interpersonal skills are required

  • Customer service experience in a call center environment preferred

  • PC proficiency required- Mortgage Software experience preferred

  • Strong organizational skills

  • High School diploma or equivalent

Work hours are generally scheduled between 8:20 a.m. to 5:00 p.m. - Monday through Thursday, until 6:00 p.m. on Friday and requires some Saturdays.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

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