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We'd Like to Hear From You!


E-mail Us.
Just click below to e-mail us your question. For your protection, please do not send personal account or confidential information via this form.

Send Us A Message

Call Our Customer Service Department at the Numbers Listed Below.

Customer Service: 1-800-THIRD-FED
(TDD hearing-impaired: 216-429-5160)

Customer Service Hours
8:30 a.m. to 5:00 p.m. (ET) M-Th
8:30 a.m. to 6:00 p.m. (ET) F
8:30 a.m. to 1:30 p.m. (ET) Sa
Not open on Sunday

Personal MoneyLine: 1-888-521-5512
Automated account information 24 hours a day

Call One Of Our Branch Offices.
Full Service Branch Hours
9:00 a.m. to 4:00 p.m. M-Th
9:00 a.m. to 6:00 p.m. F
9:00 a.m. to 1:00 p.m. Sa*
Not open on Sunday
Loan Production Office Hours
(Columbus & Cincinnati Area Only)

8:30 a.m. to 5:00 p.m. M-F
8:30 a.m. to 1:00 p.m. Sa
Not open on Sunday

Click below to find the phone number and hours of a branch near you.
*Our Ohio City branch is not open on Saturday.

Branch Locations

Write to us.

The mailing address for our headquarters is:
Third Federal
7007 Broadway Avenue
Cleveland, OH, 44105

Mortgage Servicing Information.

Borrowers who wish to exercise their right to assert errors and/or request information about their mortgage loan account under the Real Estate Settlement Procedures Act must send a request in writing to:  Third Federal Savings and Loan; PO Box 605007; Cleveland, OH 44105-0007.  The request must include:  (1) the borrower’s name; (2) the borrower’s mortgage loan account number; and (3) the error believed to have occurred and/or the information requested.