Third Federal Savings & Loan

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Satisfied Customers
The people have spoken.
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Our Reputation

Our customers say it best—and we appreciate what they’ve shared! See what people are saying about their experiences with Third Federal.

What Our Customers Have Said

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Rated 4 out of 5 by from Mortgage for new house Great rate and customer service from the loan officer. The communication and interaction between the Underwriting dept and the Title company was poor however.
Date published: 2020-08-26
Rated 1 out of 5 by from competitive rates would not use them again
Date published: 2020-08-24
Rated 4 out of 5 by from Bi-weekly Mortgage Payments I would like to see if I can pay my mortgage bi-weekly. This was not an option when I acquired my mortgage but if it was, I would have taken advantage of it. This is the one thing I wished third federal offered members.
Date published: 2020-08-19
Rated 5 out of 5 by from mortgage Exceptional rate and awesome customer service!
Date published: 2020-08-18
Rated 5 out of 5 by from Great Service, Low Rates! I am so glad I was recommended by family to check out ThirdFederal for my mortgage loan. I was partnered with Kim who was incredibly kind and had the most patience. Being a first time home owner, I naturally had a ton of questions and Kim made herself available through the process. She was able to get me a great rate and ensured a 30 day close to keep the seller happy. Thank you Kim and Team for all of your help and making this a smooth process. I appreciate you!
Date published: 2020-08-18
Rated 1 out of 5 by from Retrade Rate was advertised as 80 basis points lower than what was ultimately closed and I was no informed of the mistake until it was too late to go a different route with a different lender and still close on the house.
Date published: 2020-08-12
Rated 5 out of 5 by from Great Home Loan Server, Low Rates We shopped around to at least 4 different lenders. The rates and customer service at Third Federal were easily the best in class! We worked with Angela and she was AMAZING and easy to work with!
Date published: 2020-08-03
Rated 5 out of 5 by from Mortgage Process Rates were never lower and Jeff delivered excellent customer service
Date published: 2020-08-02
Rated 5 out of 5 by from Great customer service Prompt replies Great rates!!
Date published: 2020-08-01
Rated 5 out of 5 by from Low rates and excellent customer service My recent experience with obtaining a mortgage to purchase a new home was seamless with Third Federal. The loan officer assigned to me was extremely efficient, customer service orientated and made the process very easy for me. At a time where loan officers are extremely busy, she was on top of everything and always responded in a timely manner. I would use Third Federal again and recommend to anyone looking for a mortgage. They seem very competitive.
Date published: 2020-08-01
Rated 5 out of 5 by from Low rates and excellent service The rates were great and the whole process went very smoothly. We closed on our new home on time. I will definitely recommend 3rd federal to anyone looking to purchase a home.
Date published: 2020-07-28
Rated 5 out of 5 by from Best Mortgage Process This is the fourth house I've purchased over the past 20 years and it was by far the best process I've had. Everything was online (which is preferred for me) with clear instruction on what I needed to provide, where I was in the process and what to expect. I also had a Third Federal associate available to reach out to directly for any questions or clarifications I needed. Her response was almost immediate and anytime she would not be available, I was given a back-up to reach out to. I would highly recommend Third Federal for their great rates and smooth application and closing process.
Date published: 2020-07-28
Rated 5 out of 5 by from Customer Service Outstanding service for over 30 years.
Date published: 2020-07-28
Rated 5 out of 5 by from Very good experience I had a great experience. No issues at all.. and because of covid, everything was done online... never even met my loan officer in person, even though it felt like I did because we talked frequently over phone and email. Would highly recommend.
Date published: 2020-07-28
Rated 5 out of 5 by from Everything went fine no problems at alll very prof Customer service was great.
Date published: 2020-07-27
Rated 1 out of 5 by from Poor Customer Service - Closing Day Nightmare: Imagine getting to closing day and the financing your were depending on being slow walked due to your assigned lender “working from home” only reachable via email and being non-responsive on closing day. Horrible experience and thankfully our Realtor was able to help escalate to get things expedited in the 11th hour. I’ve been a long standing customer of this bank and they let me down on a very critical day when all our possessions were loaded in the moving truck and we had to sit in a parking lot at the closing agents office hours after our scheduled closing time trying to push the process to get the funding to close. Irredeemable, unprofessional, and poor customer service by the lending agent to allow the process to get to closing day before asking for the condo buildings insurance policy which should have been requested days prior and typically directly from the lender not putting that on the borrower to track down in the 11th hour on closing day.
Date published: 2020-07-25
Rated 5 out of 5 by from The whole package Rates were low, costs were low, experienced lenders and communication 100%
Date published: 2020-07-25
Rated 4 out of 5 by from Low rates, and low cost Rates are incredibly low, which have been clearly listed on the webpage. My loan officer is quite proactive to support my mortgage working flow mainly via email communication rather than phone call or f2f talk, which is great for 2020 under pandemic. It's my first mortgage experience and quite impressive. As far as I have been told, few documents to be signed in the final closing stage. If there can be some improvement, I may say it'll be way better to be informed the borrower should pay the insurance by him/her-self rather than through ESCROW account.
Date published: 2020-07-24
Rated 5 out of 5 by from Low rates and excellent service I wouldn't dream of going elsewhere for my mortgage needs. The rates were the lowest anywhere and the service was outstanding!
Date published: 2020-07-21
Rated 3 out of 5 by from Very HIGH and expensive cost. Very Competitive Rates and very common Customer services and sometimes Very Very slow in relay messages.
Date published: 2020-07-21
Rated 5 out of 5 by from Low closing costs Excellent customer service. Liked the low closing cost option.
Date published: 2020-07-20
Rated 5 out of 5 by from Great service! While Third Federal offers competitive rates and is very reliable, what really stood out this time (we're returning customers) was service. Mark, our loan officer, was very helpful and kept us informed the whole way. When we had a small issue with obtaining the new title, he and the Third Federal team went above and beyond to make sure things got straightened out in time. Thanks!
Date published: 2020-07-19
Rated 5 out of 5 by from Great Rates The members of Third Federal made my mortgage loan application a very thorough and quick application. Very informative every step of the way!
Date published: 2020-07-19
Rated 5 out of 5 by from Low rates, low cost and easy process. From the beginning the process was easy and smooth. The application for preapproval was over the phone and it took aprox 20 minutes. They call me the same day in the afternoon to tell me that I was approved and the amount that I qualify for. During the process my loan officer was very informative and keep in touch all the time. He answer my email very fast and if I call him and he was not available, he always call me back the same day. I was really bless and he was able to provide a couple of grants that help me a lot for closing cost. I feel very pleased for how all the process went through.
Date published: 2020-07-18
Rated 5 out of 5 by from Helpful staff Felt respected and trusted the staff at the Parma branch.
Date published: 2020-07-18
Rated 5 out of 5 by from easy process I was able to work with a Great Loan Officer, made the entire process so easy, and was a huge help to make sure I didn't forget anything.
Date published: 2020-07-18
Rated 5 out of 5 by from Best Rate, Great Service, Simple and Easy A+++ Searched the internet for lenders, no one could come close to Third Federals rate and low closing costs. Condo purchases involve a bit more, and they made the process super easy and smooth and reassured me the entire way. Big thanks to all the employees from S. Florida, especially Nedra Hewell, who led me through the process. We closed early with no surprises. Highly recommended, give them a call, I'm so glad I found them.
Date published: 2020-07-18
Rated 5 out of 5 by from Excellent as always I have been a Third Federal customer for more than 40 years and my parents before that. Third Federal's reputation is the best in the business and the care and service I have received from Dawn throughout the years his been exceptional. Can't see going anywhere else for a mortgage.
Date published: 2020-07-18
Rated 5 out of 5 by from A Great Experience Rates were low, customer service was great. Sherena helped me through the whole process of applying for the mortgage......she was knowledgeable, professional and very patient! My experience with all the employees at the Naples branch were very courteous and helpful too.
Date published: 2020-07-18
Rated 5 out of 5 by from Great service Amazing service even though I never met any of my bankers in person.
Date published: 2020-07-18
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