Third Federal's
customer comments.

As the old saying goes, the proof is in the puddin'.

Here are some very nice excerpts from customer letters that typify how they feel about Third Federal and the people who serve them:

Ron – In appreciation for prompt response and a personal post office trip by a Third Federal associate to avoid delay, Ron wrote:

"Personal service and a caring attitude are not as common today as in yesteryears, and it's a pleasure to find it's alive and well at Third Federal."

John – Even when the conversation with Third Federal's Vicky became "tense" (John's word) ...

"She never lost sight of her objective of helping me with my refinancing needs. Her problem-solving skills are excellent and she always left me with the feeling I was a valued customer and my problem was important to her."

A customer in our Rocky River branch – Enjoyed working with our associate, Lisa:

"Lisa is courteous, very knowledgeable and always willing to answer questions. We would highly recommend Third Federal to friends and family."

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