Third Federal Savings & Loan

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Welcome to Third Federal Online Banking.

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COVID-19:
An update on our lobby hours by location click here. Our Customer Care Call Center is experiencing higher than usual call volume. We appreciate your patience during this unprecedented time.
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What we are doing (revised 3/23/2020)

For seniors and customers with compromised immunity:
We are dedicating each day from 9am-10am EDT to senior citizens and our vulnerable population. We ask that you please consider this reserved hour when it comes to doing your banking in person at our branches.

Keeping our branches and offices clean:
Additional cleaning service is routinely taking place in our branches and has been since mid-February.

Traditional and environmental cleaning agents are both in use in common areas, door handles, desks, printers, and counters to help keep contaminants at bay as much as possible. We have hand sanitizer in all of our branches for regular associate and customer use.

Adapting to serve you:
For the safety of our customers and our associates, we temporarily have changed some of our branch hours, as listed on our branch locator.  Please view our "How we are adapting to serve you" section below for details of the best ways we can help you. 

A message from our Chairman and CEO

Learn what Marc has to say about how Third Federal is strong, stable, and safe.


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How we are adapting to serve you

Branches:
We are complying with all mandates from the Governor of Ohio’s office and disseminating those mandates across all of our branches, including in our Florida branches, though a stay-at-home order has not been issued for Florida at this time.

We have adjusted our branch lobby hours and have taken precautions in our branches and offices to keep everyone as safe as possible during this time.

The first hour of each day, from 9am-10am EDT, lobby hours are reserved for the elderly and vulnerable population. 

While our lobby hours are limited, our branch associates are still available to assist you by phone from 9am-4pm EDT Monday-Thursday; 9am-6pm EDT Friday ; 9am-1pm EDT Saturday. 

We ask for the safety of all, when you come into a branch, please practice social distancing, maintaining six feet between you and other customers, as well as our associates.

Our Customer Care department is available regular business hours, from 8:30am-5pm Monday-Thursday; 8:30am-6pm EDT Friday; 8:30am-1:30pm EDT Saturday. Due to an increase in call volume, hold times with Customer Care may be longer than expected. We appreciate your patience during this time.

Online Banking and Personal Moneyline:
We have options for our customers to transact with us if you feel uncomfortable coming into a branch. Customers with Online Banking can access their accounts 24 hours a day, 7 days a week at thirdfederal.com. Customers can obtain account balances by calling our Personal Moneyline at 1-888-521-5512. Accounts can be opened by phone or online, and if you have any questions, or concerns, you can contact Customer Care at 1-800 THIRD FED (844-7333) or by secure email in Online Banking.

Helping our customers 

We understand that this is an unprecedented time in our country and our world. Third Federal is here to support you. Listed below are different ways we are adjusting to meet your needs.

For CD, savings and checking account customers:
We are temporarily waiving debit card/ATM fees and monthly service fees on our savings and checking accounts.

For customers who use our Mobile Banking App:
We have temporarily increased the daily remote deposit limit, via mobile check deposit, to $5,000.  The monthly limit remains at $5,000.

Help with loan payments:
You may be eligible for a loan concession if you cannot make your Third Federal loan payment. 
If you are having trouble paying your loan, please visit our Servicing Help Center to learn about our mortgage assistance programs.

Suspension of foreclosure program:
We are not initiating any new foreclosure actions, specific to residential properties unless required by federal or government agencies. This suspension of foreclosure actions will take place through the end of April 2020.


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