The Third Federal Difference
Since 1938, the Third Federal mission has been to help our customers achieve the dream of homeownership and financial security while providing value to the communities we serve. Everything we do at Third Federal centers on offering you a better value for your hard-earned money: lower mortgage rates, higher savings yields, simple, straightforward products, and exceptional, customer service. We take the complexity out of your banking experience.
At Third Federal, what you see is what you get. We review local and national banks daily to make sure we’re always offering the most competitive rates and fees. And we never build hidden charges or tricks into our rates, or products. We’re honest and transparent. It’s the way banking should be.
We Operate According to Deep Values
At Third Federal, our values – love, (concern for others,) trust, respect, a commitment to excellence and fun – guide everything we do. They drive us to help you find the loan that makes the most sense for you. Our loan officers are not on commission, so they are driven by putting you in the best loan for your circumstances, not for a commission check. We also help to educate those looking for a loan.
From our home buying seminars to our useful online resources, we’re committed to preparing you for homeownership – beyond just being able to afford a down payment. Along with owning a home, we work with you to save for your future with great savings and retirement account options. It’s all a part of our commitment to you.
We Offer Competitive Rates
We’re careful about how we spend our money and we do more with less. We don’t have an office on every street corner, or fancy décor. We take efficiency seriously. That’s how we’re able to pass great savings on to you in the form of some of the most competitive rates in the industry.
We’ve Been 5-star Rated for More Than 35 Years
Independent rating agency, Bauer Financial, has recognized Third Federal as a 5-star (superior) institution for nearly 40 years – since it started reviewing financial institutions in 1988. It ranks banks based on safety and soundness. No institution can pay to be on the list, or to be excluded from it. We’re the only financial institution headquartered in Cleveland that can say that.
And, in 2026 after a review of 13,000 institutions across the country, we’ve been recognized by USA TODAY® as one of the top 500 best financial services companies for customer service.
Proud to be One of the Best
Top 500 Financial Services Company for Best Customer Service in 2026
What Our Customers Have Said
"Great service provided from start to finish. I felt as though Third Federal really cared about me as a person and as a valued customer."
