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Welcome to Third Federal Online Banking.

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An update on our lobby hours by location click here. Our Customer Care Call Center is experiencing higher than usual call volume. We appreciate your patience during this unprecedented time.

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Just click below to e-mail us your question. For your protection, please do not send personal account or confidential information via this form.

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Give Us a Call

Customer Care: 1-800-THIRD-FED or

TDD hearing-impaired: 1-216-429-5160

Personal MoneyLine: 1-888-521-5512
Automated account information 24 hours a day

Customer Care Hours
  • 8:30 am to 5:00 pm (ET) M-Th
  • 8:30 am to 6:00 pm (ET) F
  • 8:30 am to 1:30 pm (ET) Sa
  • Not open on Sunday

Mortgage Servicing Information.

Borrowers who wish to exercise their right to assert errors and/or request information about their mortgage loan account under the Real Estate Settlement Procedures Act must send a request in writing to: Third Federal Savings and Loan; PO Box 605007; Cleveland, OH 44105-0007. The request must include: (1) the borrower’s name; (2) the borrower’s mortgage loan account number; and (3) the error believed to have occurred and/or the information requested.

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