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Just click below to e-mail us your question. For your protection, please do not send personal account or confidential information via this form.

Give Us a Call

Customer Service: 1-800-THIRD-FED or

TDD hearing-impaired: 1-216-429-5160

Personal MoneyLine: 1-888-521-5512
Automated account information 24 hours a day

Customer Service Hours
  • 8:30 am to 5:00 pm (ET) M-Th
  • 8:30 am to 6:00 pm (ET) F
  • 8:30 am to 1:30 pm (ET) Sa
  • Not open on Sunday

Mortgage Servicing Information.

Borrowers who wish to exercise their right to assert errors and/or request information about their mortgage loan account under the Real Estate Settlement Procedures Act must send a request in writing to: Third Federal Savings and Loan; PO Box 605007; Cleveland, OH 44105-0007. The request must include: (1) the borrower’s name; (2) the borrower’s mortgage loan account number; and (3) the error believed to have occurred and/or the information requested.

Send Us an Email

Start Message

Welcome to our new website.
You’ve found us in the same place,
but with a new look and new features
to better serve you.

So come on in, and take a look.

Attention Online Banking Users: The Online Banking link has moved
to the upper right corner of our new website.

If you have questions, please give us a call at 1-800-THIRD-FED.
Monday – Thursday 8:30 a.m. – 5:00 p.m. ET
Friday 8:30 a.m. – 6:00 p.m. ET
Saturday 8:30 a.m. – 1:30 p.m. ET