Accessibility
Third Federal is committed to providing services that meet the needs of all of our customers. We are always working to enhance our user’s experience and increase accessibility of our website and mobile application for those with disabilities so you can successfully manage your finances.
Our accessibility efforts are consistent with the Web Content Accessibility Guidelines (WCAG) 2.0, levels A and AA. Through regular testing of our digital platforms, we will continue to make enhancements to further improve accessibility for our customers.
Customer Service
If you have questions, or need assistance to access content across any of our digital platforms, customer service is available in a variety of ways:
- Contact us by phone at: 1-800-THIRD FED TDD hearing-impaired: 1-216-429-5160
- Email us at: info@thirdfederal.com
- In Ohio or Florida, please visit us in person at a branch near you
Let Us Know About Your Accessibility Concerns
We understand that people have various disability related needs. If you have concerns related to the accessibility of our services, please let us know by emailing us at: accessibility@thirdfederal.com .
