Message from Marc

January 2021

Strong. Stable. Safe. During times of crisis and uncertainty, these words have always meant that customers and communities could count on Third Federal.

This year was no different.

Strong, stable and safe took on bigger meaning in the face of a global pandemic.

As an essential business, even in the early days of COVID-19, our lobbies and our phone lines remained open to customers, and support programs were put in place to help customers in need. We continued to support our community partners as more services were needed and fewer resources were available.

Through this year, the why we are in business didn’t change, but we knew the how we serve our customers had to.

Our branch and Customer Care associates worked from different offices to spread out our workforce and keep our associates and customers safe. More than 500 associates, none of whom had worked remotely prior to 2020, supported our business from many locations, including their own kitchen tables.

Driven by our dedicated associates, and one of the strongest refinance markets ever, we were  able to originate the most loans in a single year since our Initial Public Offering, growing loan originations from $1.8 billion to more than $3 billion in 2020, despite the wider challenges of the world around us.

Third Federal is built to last. We stand on the solid foundation of the values on which we were founded – love, trust, respect, and a commitment to excellence. It made Third Federal a success in 1938, as it still does today, more than 82 years later.

Sincerely,

Marc A. Stefanski
Chairman and CEO