Third Federal Savings & Loan

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Satisfied Customers
The people have spoken.
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Our Reputation

Our customers say it best—and we appreciate what they’ve shared! See what people are saying about their experiences with Third Federal.

What Our Customers Have Said

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Rated 5 out of 5 by from Mortgage application I was hoping for a quick turn around time at a very busy time of year.Associates made extra effort to to do that
Date published: 2019-08-22
Rated 5 out of 5 by from Low rates Rates were the best of anywhere and the service was great. So much less paperwork than anyone els
Date published: 2019-08-22
Rated 5 out of 5 by from low cost The cost was low
Date published: 2019-08-21
Rated 1 out of 5 by from Loan stuck in underwriting My wife and I have a long history with Third Federal. We have had several mortgages with them over the last 16 years. Now all of a sudden our refinance has been stuck in underwriting for almost 3 weeks. Everything else is done, but we cannot get a final approval.VERY FRUSTRATED
Date published: 2019-08-20
Rated 5 out of 5 by from Competitive rates mostly Customer Service is outstanding and I have confidence in All of the people I have come in contact with since being with this company on both of the homes I have purchased through Third Federal.
Date published: 2019-08-19
Rated 5 out of 5 by from Low rate Outstandin customer service and low rates with low cost
Date published: 2019-08-19
Rated 5 out of 5 by from Excellent customer service The lender assisted in helping me choose the loan that was right for my situation. Prompt replies to inquiries. Highly recommend.
Date published: 2019-08-19
Rated 5 out of 5 by from Excellent Service They actually called me to tell me rates had dropped and I could relock and decrease my payment by $75, for virtually no cost. Who does that?
Date published: 2019-08-19
Rated 5 out of 5 by from Low rates User Friendly people in organization. They very kind persons.
Date published: 2019-08-19
Rated 4 out of 5 by from Good service I was a customer for approximately 7 years. Service was good to very good. My only disappointment is that I am waiting for my escrow account to be refunded as well as the final mortgage payment. Third Federal was notified that the closing was upcoming on 8/2 in July. It would have been nice if they worked with the title company to avoid my over payment of school taxes and principal/interest. Now I have to wait several weeks to be reimbursed. It was avoidable if "the left hand talked to the right" at Third Federal. Other than that, no complaints. The mortgage/appraisal process was easy.
Date published: 2019-08-19
Rated 5 out of 5 by from Third Federal Review Rates were always competitive and we always trusted their advice when considering finance options.
Date published: 2019-08-19
Rated 5 out of 5 by from Great service! We have alway been happy with the level of service at Third Federal.
Date published: 2019-08-19
Rated 5 out of 5 by from Great Customer Service We have always had excellent service at Third Federal. We have been mortgage customers for several years. The service we receive is top notch.
Date published: 2019-08-19
Rated 5 out of 5 by from Home loan Excellent service. Closed quickly and had no issues. Great rate low closing costs
Date published: 2019-08-19
Rated 4 out of 5 by from Great rates and improved mobile features. Good rates and helpful people. The mobile app and website are better and more useful a than before.
Date published: 2019-08-18
Rated 5 out of 5 by from Wonderful company They never sell your mortgage to some strange 3rd party! Their rates are low and with adjustable rate loans you can easily relock rate after initial 5 years. Great customer service in the office or over the phone.
Date published: 2019-08-18
Rated 5 out of 5 by from Great loan products I have been a mortgage customer with Third federal for the past 7 years and have been very satisfied overall.The only area with which I have not been fully satisfied is the knowledge of the loan officers.From the experiences that I had with TF loan officers I felt that they lacked in fully understanding the loan underwriting process.
Date published: 2019-08-18
Rated 4 out of 5 by from competitive rates, good service I have had limited experience with the bank since I have had my mortgage. I think my rate is good and the once or twice I contacted customer service, the problem was resolved.
Date published: 2019-08-18
Rated 4 out of 5 by from mortgage rates I just changed my 5 year mortgage (cost $95.00) to a higher rate only because you convinced me that the Fed was going to raise rates plus that plan ended in August 2019, when in reality they just lowered the rate by a 1/4% and by the end of the year the rumor is that they will drop another 1/4 percent, basically going back to my original mortgage back in 2018. I would like to know if you are going to give my the opportunity to go back and for no cost since my 5 year mortgage would not have been up until this month. I have been a customer with you for almost 40 years, 74 years old and on a fixed budget. I don't need to add cost to my original mortgage payment. Please let me know what can and what you can do to help my situation.
Date published: 2019-08-18
Rated 5 out of 5 by from Low rates Every time we talk about loan with friends, Yes we bring up Third Federal Savings and Loan.
Date published: 2019-08-18
Rated 5 out of 5 by from Well run; excellent experience. Low rates and multiple options coupled with knowledgeable agents who listen. A rare experience in today’s world.
Date published: 2019-08-18
Rated 5 out of 5 by from Lowest rates, very low cost, extremely helpful Customer service was friendly and competent. As painless as possible.
Date published: 2019-08-18
Rated 5 out of 5 by from Home Equity Line of Credit Customer service was excellent from start to finish on our home equity line of credit. Tracy, the loan officer at the Ridge Road Office, did everything in her power to expedite the process. She informed us every step of the way. She explained everything, so that we really could understand the process. If she did not have the answers to our questions, she took extra steps and contacted supervisors and other departments to get the answers. Nothing beats that!
Date published: 2019-08-18
Rated 5 out of 5 by from Low cost Customer service out standing
Date published: 2019-08-18
Rated 5 out of 5 by from Truly Awesome!! Great rates, simple process, no tricks or hidden fees, excellent service. The rate relock feature s awesome (although I paid $95 and I think it is now $295). Highly recommend to my my friends.
Date published: 2019-08-18
Rated 5 out of 5 by from Excellent products at terrific rates I have had varied customer service experience with Third Federal, bu the rates and types of mortgage products are wonderful and varied.
Date published: 2019-08-18
Rated 5 out of 5 by from Received a good interest on our 5 yr loan. Used the military rate with no closing cost. It helped a lot.
Date published: 2019-08-18
Rated 5 out of 5 by from Low rates. Low cost Low rates and great closing cost.
Date published: 2019-08-18
Rated 5 out of 5 by from Great rates, service We've been with Third Federal since we purchased our home mortgage in 1999. We've opened checking, savings and equity lines of credit, and have had great service and readily solved issues with any transactions. Personal service is generously given, and advice and consult, readily available.
Date published: 2019-08-18
Rated 5 out of 5 by from Low rates no hidden fee I have shopped around for mortgage and ended up with third federal on two of my houses. Each time I found they were the best simple and easy to do business with.
Date published: 2019-08-17
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