Yes, account statements and notices will have a new look, but the types of information presented on the statements will not change.

Please use the channels you typically use to communicate with us, including :

• Visit www.thirdfederal.com/upgrade to view Frequently Asked Questions
• Visit or call your local branch
• Call Customer Care at 1-800-THIRD-FED
• Log in to your Online Banking account to chat or send a secure message.  

No. You do not need to contact your employer or any companies that currently withdraw or deposit funds into your account.

Your current checks will continue to work. 

No. Your account numbers will stay the same.

Yes. Currently, interest is paid on various dates, depending on the account.  After the upgrade, all deposit interest will post on the last day of the month.  

No. Everything will remain the same. Once the upgrade is complete, you will have immediate access to your account history within Online Banking and your Mobile Banking app.  

Most statements will be delivered on the same schedule. However, for deposit accounts with no activity, customers will now receive statements quarterly, instead of annually.

In addition, this year only, you may receive two statements for your account in July and August. One statement will report monthly activity through July 17.  The newly formatted statement will report activity from July 18 through the end of your regular statement cycle.  

No. Your username and password will remain the same.

It is important to check your accounts regularly. However, after the upgrade all loan payments will be pulled from external accounts on the day the payment is due.

No. As of April 30, 2026, we no longer accept telephone payments from external accounts for direct principal payments.

Instead, you can:

• Log in to your Third Federal Online Banking account and make a principal-only payment, right from your Third Federal deposit account(s). In Online Banking, you can also set up a principal-only payment from an external account at another financial institution. If you are not currently enrolled in Online Banking, sign up at thirdfederalonline.com.
• Send us a wire for the principal amount. We will waive the incoming wire fee.
• Mail a check to us via US Mail, or by expedited overnight delivery. Please indicate that you would like the payment to be “principal only.”
  
  

Yes. Personal MoneyLine, our interactive voice response system, will upgrade to a new, easier-to-use platform. When you call into the system for the first time after July 20, you will need to enter the last four digits of your Social Security Number. Then you will be prompted to reset your personal identification number (PIN). Please note: You must call from a phone number you have on file with Third Federal.

Our upgrade, which is very common among financial institutions, builds a more robust backbone to help us serve you better now and in the future.

A primary banking system is the computer software on which most customer account(s) and information is stored. This update will include updating other programs and applications that connect to the primary system as well.