Resources for Suspected Fraud
If you ever find yourself a victim of an online attack or fraudulent scam, please follow the steps below.
- If you suspect malware was installed on your device, disconnect from the internet (turn on Airplane Mode on a cell phone or tablet) to prevent further communication with the attacker's server.
- Run a comprehensive malware scan on your device to check for any malicious software that may have been installed.
- Change passwords for all potentially affected accounts, using strong, unique passwords for each.
- Enable 2FA/MFA as an extra layer of security by enabling it on all accounts that support it.
- Contact your bank, credit card companies, and other financial institutions immediately to inform them of the potential breach.
- Report the attack to the Federal Trade Commission (FTC) or other relevant authorities like the Internet Crime Complaint Center (IC3).
- Sign up for credit monitoring or identity theft protection services.
Report Suspected Fraud
If you suspect fraudulent activity on your account or another person has improperly obtained access to your Online Accounts please call us at 1-800-844-7333 or 216-441-6000.
If you are attempting to reach us after hours, please use one of the following options:
- Log in to Online Banking to use the Card Control feature to temporarily turn off your debit card until you can confirm it has not been compromised.
- Call 1-800-844-7333 and follow the prompts to connect with our debit card provider.
Credit Bureaus and Federal Resources
The three major credit bureaus listed below are required by law to each give you a free copy of your credit report each year if you ask for it. You can contact the credit bureau directly, go the site listed or call 877-322-8228.
- Equifax (www.equifax.com(Opens in a new window))
- Report fraud - 800-525-6285
- Order credit reports - 800-685-1111
- Experian(www.experian.com(Opens in a new window))
- Report fraud - 888-307-3742
- Order credit reports - 888-397-3742
- Trans Union (www.tuc.com(Opens in a new window))
- Report fraud - 800-680-7280
- Order credit reports - 800-888-4213
- Social Security Administration (www.tuc.com(Opens in a new window))
- Report fraud - 800-260-0271
- Order benefits and earning statements - 800-772-1213
- Federal Trade Commission (www.ftc.gov(Opens in a new window))
- Identity Theft Hotline- 877-438-4338
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