Frequently Asked Questions
Wire Transfers and ACH Transactions:
The routing number for Wire Transfers and ACH Transactions (all regions) is 241070530.
When Ordering New Checks:
The routing number for Ohio and the rest of the country (excluding Florida) is 241070530.
The routing number for Florida branch locations is the following:
The routing number of 267090769 is used for the following Florida branch locations:
BOCA RATON
CORAL SPRINGS
DELRAY BEACH
FT. MYERS
GREENACRES
HALLANDALE
NAPLES
NORTH PALM BEACH
PLANTATION
The routing number of 063192191 is used for the following Florida locations:
CLEARWATER
PORT RICHEY
SARASOTA
SEMINOLE
ST PETERSBURG
TAMPA
We offer an Interest Checking Account. Our Interest Checking Account is easy to access, easy to manage, and the higher your balance, the better your rate of return.
You can open an Interest Checking account with a minimum deposit of $10.00.
There are limits on the number of debit card transactions as well as daily dollar limits that apply to both Point-of Sale (POS/PIN) merchant purchases and ATM withdrawals.
Click here to see disclosures for more details.
Regarding fees, all purchases made at MasterCard merchants with your Third Federal Debit Card are free.
Third Federal provides four free ATM withdrawals per statement cycle. Third Federal has partnered with Fifth Third Bank's ATM network. As long as you stay in network, there are no additional user fees from Third Federal for the first four transactions. Beginning with the fifth ATM withdrawal, your account will be accessed a $2.00 fee for each additional withdrawal within the statement cycle period.
If you believe your card or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, log in to your online banking or use our convenient mobile app and go to Card Management and change the card status to off. You can also call us toll-free at 1-877-897-5657 or 1-800-THIRD-FED (1-800-844-7333) during our business hours or write us at Third Federal, Attn: Electronic Banking, 7007 Broadway Avenue, Cleveland, OH 44105
Turning off your card using Card Management is not a replacement for reporting your card lost, stolen, or reporting fraud.
To report a card lost or stolen outside of our business hours, please call 1-833-933-1681.
We offer debit card access to our Checking and Statement Savings accounts; however, we do not offer ATM only cards. You can use your Third Federal Debit Card to make unlimited, free purchases at any retailer worldwide that accepts MasterCard®.
Third Federal has partnered with Fifth Third to provide ATM access. As long as you stay within the Fifth Third's ATM network, there will not be a Third Federal surcharge associated with your withdrawals.
The first four ATM withdrawal transactions at any Fifth Third ATM machine within your statement cycle period (monthly) are free of charge. After the fourth ATM withdrawal, your account will be accessed a $2.00 fee for each additional withdrawal within the statement cycle period.
Check Deposits - $500 is available on the same day of deposit, $6,225 is available on the second business day following the deposit. For deposits over $6,725, the remaining amount is available on the 5th business day.
Please see our Funds Availability Policy, which is located in our Truth in Savings Disclosure, for more details.
To change the PIN (Personal Identification Number) for your Third Federal debit card, call toll-free 877-267-6914.
You need to make sure you know your current PIN and that you have activated your debit card before calling this number.
To reorder checks through Deluxe Corp, our preferred check printer, sign into Online Banking on your computer or through our mobile app. Once you complete the steps below, you will be securely transferred to Deluxe check ordering website.
- To order through online banking on your computer - Select the "Additional Services" tab, and then, click "Order Checks (Checking account)."
- To order through the mobile app - Select “More” and then, click “Order Checks (checking account).”
- You also may reorder checks by calling Third Federal Customer Care at 1-800-THIRDFED (1-800-844-7333) or by visiting one of our branches.
You have 60 days from the day we send your bank statement to dispute an ACH and claim it is unauthorized.
To view Tax Statements, login to your Third Federal Online Banking account, navigate to the Statements and Documents tab, click on the Tax Statement card.
If you are not currently enrolled in electronic tax statements, navigate to the Statements and Documents tab, select View Profile in the upper right corner, and then select the Pencil to edit your preference to Electronic and then click Submit. You will receive an email when your tax statement is available for viewing.
If you prefer to receive a hard copy, tax statements will be mailed by January 31 each year for the previous year. If you have not received your tax statement by February 15, you can request a copy by sending a secure message through Online Banking (located under the “Secure Messaging and FAQs” tab), or visit your local branch for assistance.
Still have questions? For more information please call our Customer Care line at 1-844-798-7784 or visit our Contact Us page for more ways to get in touch.
